Q: I am working for British Telecom call center, customers call me for Broadband issues, but they also have TV, NET Flix connected to the broadband and I transfer their calls to that department, I want to know if my job is halaal or no. We have not been trained on TV or any issues, I was purely trained for fixing broadband faults.
الجواب حامدا ومصليا ومسلما ومنه الصدق والصواب
A: In principle, if one repairs an application usable for only ‘haram’ purposes then this is generally viewed as assisting in sin. If one repairs a generic application that can be used for both halal and haram purposes and the customer chooses to use it for haram purposes or for both then according to the principles of Imam Abu Hanifah rahimahullah this is not deemed as assisting in sin. The client is an independent agent who has opted for the haram usage of his own volition. If one does not repair the application but transfers the customer to another department, the permissibility of doing so will depend upon the nature of the application. If it is exclusively for ‘haram’ purposes then transferring the call will be deemed to be assisting in sin. If it is generic, then any sin committed will not be attributed to the transferor of the call. Accordingly, one may fix broadband issues. In our view, one may also transfer calls for TV issues as a TV may be used for lawful purposes. However, one may not transfer calls for Netflix issues.